Just call me Speedy!

I've been quite free with my complaints about Embarq at times. That's the advantage of having a blog: When I complain, there's somebody out there to hear me. I seem to feel better after I've ranted and raved about things that frustrate me.

Here's a strange thing: Every time I rant about Embarq online, one of their customer-service people finds that complaint and leaves a comment offering to help. I assume they use search engines to find such items.

My Internet connection had been slow ever since we relocated last summer. I couldn't seem to get any satisfaction out of Embarq for quite a while, but finally I managed to at least get my price lowered so that I wasn't paying for more speed than I was actually getting.

But it was so S L O W on some of my favorite sites, like Pioneer Woman and Patrick's Place, it reminded me of the old dial-up days. I got tired of sitting here waiting for a blank page to load, and again complained, right here. Embarq Joey emailed me, reminding me that he had offered me to help back in November. I thought then that I could put up with slow DSL for a lower bill: wrong! Joey and I exchanged emails, and he gave me a phone number where I could reach him if nobody showed up to fix the problem.

An Embarq service person came out last week and did something to the telephone lines between here and town; I then upgraded to the highest speed available to me (nothing to brag about, but twice what I had been receiving before). Much better!

Embarq Joey, thanks for your help; I can really tell a difference now. If I can find time to complain about my telephone company, then surely I can give them a good word when things come together and work out for me.