The CenturyLink Saga

It all started when my modem arrived, along with instructions on how to hook it up.  A letter warned me, though, not to attempt to do anything with it until after 8 P.M. on Tuesday, May 27. 

I started the process that was supposed to hook me up to the Internet and then chickened out.  After a whining post on Facebook, Granddaughter Natalie came over to bail me out.  Unfortunately, when she was through, there was no Internet connection.  

So I called CenturyLink.  They informed me that I would be able to connect after 8 P.M. on Thursday, May 29.  I mentioned the letter, but the lady didn't want to hear it.  "Thursday, May 29, after 8 P.M.," she told me firmly.

Unfortunately, I still didn't have Internet, although when I called, they would tell me, "Oh, it's pending."  

Friday, same song, same verse.  Grandson Arick was here trying to help out, and connected with a tech who had him check a few things.  No Internet, but a lady told me, "There will be someone there to check out the problem within twenty-four hours."  

I looked at the clock:  2 P.M. Friday.  So somebody would have to stay around all day Saturday until two o'clock.  We did.  Nobody showed.  

Sunday we left for Iowa, and got home Tuesday evening.  I called CenturyLink and told a man that nobody showed up Saturday.  "Oh, I see he was there yesterday (Monday)," I was told.  

Nobody told me he was coming Monday, or I would have informed them that we would be away from home.  The guy set me up with another appointment for someone to come today.  He said he would make a note to have him call me.  I got a call today around 1 P.M. and told him to come ahead.  And then I watched.  

I saw the CenturyLink truck pull up in front of the old house.  I saw a man get out and head for the door of the old house, and I ran out there.  "That isn't the house," I said.  "It's back there (motioning toward the mobile home)."

"But this is where they sent me," he said.  

So finally I have Internet.  If you have more than two options and CenturyLink is one, choose the other option.  That's all I can say.