But should I complain about something when I didn't let the people know about the problem?
Last time, I got wise and also called in my sister-in-law's number, as well as some other numbers of people who, I've now found out, weren't even affected. Turns out only three homes have been involved in these outages: The one where that KCP&L truck is sitting, our old house where my sister-in-law lives, and our mobile home.
Today I called a neighbor across the highway to see if they had electricity and she said, "Yes, but Ronda just called; their power is out."
I told her this was getting old, that it's hard on appliances and computers to go off and on like that all the time.
"You need to call them and complain," she said.
"I guess you're right; that's one thing I can do while I sit in the shade burning up with the heat."
So I got out the phone book and found a customer service number.
The lady was very nice, but she couldn't find our house number either; same problem as the robot I always talked to.
"Funny to me my bill always arrives at the right address," I quipped.
For some reason, they have our old address as our 911 number. That, she said, was the problem.
I explained to her how often this was happening, that it involved only three houses, and that I was worried something in my home would be damaged if this continued to go on.
She said she'd report the problem.
Within twenty minutes, a truck was here. The guy looked at lines everywhere, tightened one of them up a little, then replaced the blown fuse in the transformer across the road. He drove up our driveway and looked at all our lines, then got out to talk to me.
He said he really couldn't seen any reason for the problem, except perhaps for some vines growing up one pole at the corner; he put in a work order for that. He wondered if a bird got electrocuted on one of our poles, because that happens a lot, and would have caused our problem; we saw no dead birds.
Anyhow. Here I was simmering in more ways than one, and all I had to do was call a real person and discuss my problem.
Who'd have thought it could be so simple?