I awoke before five this morning, as usual. Now that the days are getting shorter, it's still dark at that time of day, so rather than going outside to watch the sunrise, I go to the computer. This morning, I had no Internet.
My first thought was to go finish my cup of coffee before calling support for help; I should have hung onto that thought. But I said to myself, "Let's get this over with."
Calling Internet support always involves crawling around on the floor looking for wires, plugging them in, unplugging them. As I get older, I can't read the little words on the back of the modem and router very well and have to use a flashlight to see what's what.
I hate all that. But I love my Internet, so what am I to do?
So I hunt up my list of numbers and call Dish.
Yes, friends and neighbors, I called my television provider looking for support with my Internet.
The man tells me I'll have to call Century Link; I grumbled at him, hung up, and then realized what I had done. I'll bet he thought I was totally crazy.
One good thing about Century-Link (which used to be Embarq, which used to be something else) is that their tech support people are from this country, so there's no accent to deal with. I told the guy who answered that I had no Internet; I asked him if he wanted me to unplug from the router, because that's usually what they ask me to do; he said no, and then was silent for a good five minutes.
Then he said, "Oh, I see the problem. Can someone be at home between three and five o'clock today so we can send someone out?"
"Well... I guess so."
And that was that. I've never had a problem they couldn't help me with on the phone, and I didn't want to commit to staying home on a Saturday, but whatever.
I got to looking at things after I hung up the phone and saw a blue wire plugged into the router with the other end not plugged into anything. Somehow that didn't seem right, so I plugged it into my computer in an appropriate hole. I rebooted the modem and the computer, and viola, I had Internet.
Now to call and cancel the appointment for this afternoon.
This time I got hold of a female tech person, and asked her to cancel. I could barely hear her. It seems the older I get, the quieter people talk. Anyhow, she informed me that my Internet connection was "intermittent", I could lose service at any time, and I needed to check the telephone wire leading to the computer.
By then it was 5:30 A.M., my Internet was working just dandy, thank-you-very-much, and I don't like to play with wires. I didn't want to fix what wasn't broken. I told her that if and when I had a connection problem, I would call back. She suggested I might want to replace the phone cord and we said our grumpy goodbyes. As I type this, everything is still working as well as it ever has.
We'll see what happens.