A long time ago, back when our phone company was still called Embarq, I complained on my blog about the service I was getting from them. Whatever the problem was at the time, I was frustrated and unhappy. It isn't the only time I've been angry with my phone company, and each time I've made my feelings known, right here on this blog.
A fellow who called himself Embarq Joey left a comment that included his email address and said he'd be glad to help. I said to myself, "Yeah, right."
Indeed, he did help. Later on when I was griping about some other problem I was having with Embarq, he showed up in my comments and went the extra mile for me again.
Now my phone company is called CenturyLink, and just last week I complained about my phone company on this blog. Once again, Joey came to the rescue. He's now CenturyLink Joey.
I have never seen anyone deal with unhappy customers like this guy. He goes on helping even when I've decided it isn't worth the effort. This week, once again, he's been giving me that extra support, above and beyond the call of duty. If you're with CenturyLink and are having a problem, let me know. I'll put you in touch with my special friend, a friend with whom I've only had dealings in email.
Thanks a bunch, Joey. I know I've been a pain in the neck, but I do appreciate all the help. Keep up the good work.
Showing posts with label CenturyLink. Show all posts
Showing posts with label CenturyLink. Show all posts
Monday, January 17, 2011
Wednesday, January 12, 2011
Changes
When we got with Direct TV, I was told we could bundle their bill with our phone and Internet from CenturyLink and save a little money. After a couple of months of service with Direct TV, their bill still wasn't added onto our phone bill, in spite of calls I had made both to Direct TV and Centurylink.
Today I called again, and was informed that the only way I could bundle the Direct TV bill with CenturyLink would be if I were a new CenturyLink customer. Ah. Now they tell me; so the Direct TV representative lied to me. Oh, the lady at the phone company said they are working on it, and at some time in the future they should be able to bundle with Direct TV. Unfortunately, she didn't know how long it would be before this happens.
I've been telling Cliff that I intended to get rid of my cell phone after he retires; I just don't use it enough to warrant the bill. Now I've had a change of plans: Since CenturyLink won't bundle, I told them I'd keep the Internet, but they can have their phone. Our home phone hardly ever rings, unless it's for someone who gave our number to a creditor and isn't paying their bills; I certainly won't miss that. Oh yeah, and at election time I get political calls, and sometimes some sort of highway patrol person or sheriff's association calls wanting a donation for something.
So I'll keep my cell phone after all. It's nice to be able to keep in touch with Cliff when we're at Walmart anyhow.
It looks like we'll be saving $35 a month on the phone bill; I think perhaps Direct TV will charge a few bucks more now, simply because they like to be plugged into a phone line. They think you're more likely to rent movies if you can do it with the remote.
Still, we should be saving money in the long run.
Would you believe I spent forty-five minutes on the phone getting transferred from this person to that one, waiting on hold, being passed from one to the next? Very frustrating. I just hope I made the right choice. But wait, if I decide I made the wrong choice and sign up with CenturyLink again, I'll be a new customer: Maybe then they'll bundle our bill?
All these decisions have worn me out; I think I'll go take a nap.
Today I called again, and was informed that the only way I could bundle the Direct TV bill with CenturyLink would be if I were a new CenturyLink customer. Ah. Now they tell me; so the Direct TV representative lied to me. Oh, the lady at the phone company said they are working on it, and at some time in the future they should be able to bundle with Direct TV. Unfortunately, she didn't know how long it would be before this happens.
I've been telling Cliff that I intended to get rid of my cell phone after he retires; I just don't use it enough to warrant the bill. Now I've had a change of plans: Since CenturyLink won't bundle, I told them I'd keep the Internet, but they can have their phone. Our home phone hardly ever rings, unless it's for someone who gave our number to a creditor and isn't paying their bills; I certainly won't miss that. Oh yeah, and at election time I get political calls, and sometimes some sort of highway patrol person or sheriff's association calls wanting a donation for something.
So I'll keep my cell phone after all. It's nice to be able to keep in touch with Cliff when we're at Walmart anyhow.
It looks like we'll be saving $35 a month on the phone bill; I think perhaps Direct TV will charge a few bucks more now, simply because they like to be plugged into a phone line. They think you're more likely to rent movies if you can do it with the remote.
Still, we should be saving money in the long run.
Would you believe I spent forty-five minutes on the phone getting transferred from this person to that one, waiting on hold, being passed from one to the next? Very frustrating. I just hope I made the right choice. But wait, if I decide I made the wrong choice and sign up with CenturyLink again, I'll be a new customer: Maybe then they'll bundle our bill?
All these decisions have worn me out; I think I'll go take a nap.
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