Thursday, December 02, 2010

OK, here's the story

I'm not going on a rant against Direct TV.  
I'm a little aggravated at the kid who installed it, though.  
The guy's name is Chase.  He set everything up (except for my DVD player, which perhaps my grandson can fix because right now it doesn't work) and asked me please, please, PLEASE if I had any problems in the next ninety days not to call Direct TV, but to call him directly; he wrote his number down for me.  
I have a grandson about the age of Chase, and because I know how hard it can be for a young man to make a living these days, I vowed to do just that; of course, I didn't think there would be a problem.  
Four days ago my TV started acting strange.  I'd push a button for a different channel and there was about a ten-second lapse before the channel would change.  Other peculiar things started happening.  
Then yesterday morning I got the dreaded "searching for signal" message on my television.  
I called Chase, who said he'd try to work me in today.  
I didn't hear from him today, so this evening I called him again.  
"I couldn't get out that way," he said.  
I described what was happening.  "I think it's the receiver," I told him.  
He agreed; it sounded like the receiver.  
Well heck, if I'd known that I would have called Direct TV when the trouble started; they would have had a new receiver on its way already.  Chase said he'd talk to his boss and see if he could get routed out this way.  
I was getting pretty tired of watching my favorite TV shows on the computer.  My daughter's girls are going to be spending the night here Saturday, and I really don't want to be without television then.  
Suddenly it hit me, like a bolt out of the blue:  My son in Georgia has worked with Direct TV for years!  In fact, he's become quite the big shot with Direct TV, not that I'd want to brag.  He's been in Jimmy Carter's home, even! 
Why on earth had I not called him about this problem (not Jimmy Carter... my son, Jim)?  
No, it shouldn't have been necessary to call him, but there you go.  
He asked if I had reset the receiver.  I asked, "How do I do that?"  
He told me.  
Within fifteen minutes, I had the magic of television in my living room.  
And trust me, the next time there's a problem, I won't call Chase. I won't call my son (unless it's an emergency).  
I'll call Direct TV, and let the chips fall where they may.  
Sorry, Chase.  
Jim explained to me that Chase wanted me to call him personally because he gets charged for a return visit. 
Oh well.  

6 comments:

Diane-Sage Whiteowl said...

I've been there & done that...glad you got it fixed!

Margaret said...

It sounds like a computer--just restart it and sometimes the problems go away. I'm glad that you have TV back; I'm not a huge fan of it, but I HATE it when things don't work. It makes me a bit obsessive.

Lisa said...

Hitting that reset button will be nice to know in case it happens in the future. Yay!! You'll have movies for when your grandchildren come!! Have a great weekend! And such great Christmas movies this time of year!

I'm mostly known as 'MA' said...

It is good that you have your TV back but makes you wonder why that guy didn't know what your son did about the reset. Seems like such a simple thing he should have known about that. It'll be interesting to see if he shows up today. Hope your Friday is a great one there...it is snowing here and very cold...BrrrChill!

Fernan said...

We're eight mile from the nearest chartered city and we've cable. Most tech problems are taken care of my 1st disconnecting everything for at least a full minute. Why it works is beyond me. If that fails my 2nd second option is calling the cable provider and we work at it together over the phone. If the fix is unfixable over the phone the 3ed fix includes a tech coming to house carrying all manner of technickle insterments and spare replacements parts for use either inside or outside the house. An hour with tech person and all's fixed and then some.

Cliff said...

Yeah I knew that about Directv. We've been with them since 96. That charging for a return visit however is a rotten way to do business. Kind of like letting a waitress work just for the tips. It's part of doing business and they should have to pay for everything.
Last time they were out a dog had chewed the wire in two. I asked the tech if he wanted to see the dog get his. He didn't.